Blog

Patronising as Dell

Saturday, January 28, 2006

Well my Dell PC is definitely screwed and thanks to Dell, so is all my data.

I knew what the problem was but they insisted that I ran their configuration tool so that I could confirm this. A tool that would wipe all my data.

(Richard and I tried to back up data from one PC to another but our drives were not compatible).

Annoyingly the tool only added a clean version of XP with the same problem - the same corrupt disc I already knew about and had reported.

I now have to wait in on Tuesday for an engineer to call to replace it.

What really annoyed me was the need for the call assistant to put me through to a manager to "explain the situation!".

All he did was tell me everything I already knew and then decided to bang on about the virtues of backing up data regularly!

I was going to scream at him as 80% of my data is backed up - it's just the important day to day stuff that I have been working on that I lost.

I knew there was no point doing this as his script would probably not yield an answer.

I have been thinking about ditching my PC for some time and Dells customer service does not help the case for the PC.

Thankfully I still have my trusty iBook and a network full of backed up music and photos to keep me going!


This work is licensed under a Creative Commons License.	site disclaimer